International Shipping & Returns Policy

Last Updated: 12 March 2026

This page explains the international shipping and return conditions for orders placed on kaplantis.com.

1. International Shipping

kaplantis.com ships products worldwide.

Orders are shipped from Turkey using international courier services such as:

• DHL
• FedEx
• UPS
• Registered Postal Services

The shipping carrier may vary depending on the destination country, shipping method, and product type.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Once the order has been shipped, customers will receive a tracking number via email.

3. Estimated Delivery Time

Delivery times depend on the destination country.

Estimated delivery times:

• Europe: 3–7 business days
• North America: 4–10 business days
• Asia & Oceania: 5–12 business days
• Other regions: 7–15 business days

These delivery times are estimates and may vary depending on customs procedures and courier operations.

4. Customs Duties and Taxes (DDP Shipping)

All international orders from kaplantis.com are shipped using DDP (Delivered Duty Paid) shipping terms.

This means that:

• import duties
• customs taxes
• VAT or GST
• customs clearance fees

are already included in the total price paid during checkout.

Under normal circumstances, customers will not be required to pay additional customs duties or taxes upon delivery.

5. Customs Clearance Cooperation

In some cases, customs authorities may request additional information or documentation from the recipient.

If this happens, the customer may need to provide the requested information directly to the courier company in order to complete the customs clearance process.

Failure to cooperate with the courier or customs authorities may result in delays or the shipment being returned.

6. Undeliverable or Refused Shipments

A shipment may be considered undeliverable if:

• the customer provides an incorrect shipping address
• the customer fails to respond to courier requests
• customs clearance cannot be completed due to missing documentation
• the customer refuses to accept the shipment

If a shipment is returned to kaplantis.com for any of these reasons, return shipping costs, customs charges, and handling fees may be deducted from the refund.

7. Lost Shipments

If a shipment is confirmed lost by the courier company, kaplantis.com will:

• resend the product, or
• issue a full refund.

Courier investigations may take several days depending on the shipping carrier.

8. Damaged Packages

Customers should inspect their package upon delivery.

If the package appears visibly damaged:

• refuse the delivery
• request a damage report from the courier company

Claims may not be accepted if the damage is not reported at the time of delivery.

9. Returns

Returns are accepted according to the Return & Refund Policy available on the website.

Returned products must be:

• unused
• in original packaging
• complete with all accessories

For international orders, return shipping costs are generally the responsibility of the customer, unless the return is due to a defective product.

10. Refunds

Refunds are processed after the returned product has been received and inspected.

Refunds will be issued using the same payment method used during the purchase.

11. Contact

For questions regarding international shipping or returns, please contact us:

Email: bilgi@kaplantis.com
Phone: +90 312 442 00 30