Warranty & Return Policy
At Kaplantis, customer satisfaction is our top priority. You may return your order within 30 days from the delivery date.
Our goal is to provide a safe, transparent, and satisfying shopping experience at every stage.
Return Period
All products can be returned within 30 days from the delivery date.
Return Conditions
- The product must be in its original packaging.
- The item must be unused, undamaged, and in resalable condition.
- All accessories and components must be returned completely.
Return Process
- Contact us to initiate your return request.
- Ship the product according to the return instructions provided.
- Once received, the product will be inspected.
- If approved, your refund will be processed.
Return Shipping Cost
Return shipping costs are paid by us.
Refund Method
Refunds are issued using the original payment method.
Refund Time
Once your return is approved, your refund will be processed within 7 business days. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Items
- Used products
- Products with damaged or incomplete packaging
- Items that are not suitable for return due to hygiene reasons
Warranty Conditions
All products purchased from Kaplantis are covered by the manufacturer’s or importer’s warranty, where applicable. Warranty periods and conditions may vary depending on the product.
Defective or Incorrect Products
If your product is defective, damaged, or incorrectly delivered, please contact us. We will guide you through the inspection and service process.
Contact
For any questions regarding returns or warranty, please contact us.
